Our City to the Rest of the World
Extending our expertise to every corner of our municipality.
Our Solution Specialists are the force behind telephony solutions, ensuring seamless communication; we tackle computer repair challenges swiftly, keeping employees productive. We serve all aspects of software and hardware to all departments including:
Media & Digital Engagement Team
Content Creation
The media department is responsible for creating a wide range of content tailored to the city’s social media platforms. This content may include announcements, news updates, event promotions, informative articles, videos, graphics, and more. The content is designed to keep residents informed about city-related matters and engage them in meaningful ways.
Social Media Channels
The department manages various social media platforms, such as Facebook, Twitter, Instagram, and potentially others, depending on where the city’s residents are most active. Each platform may have its own content strategy and posting schedule to ensure a consistent online presence.
Community Engagement
Engaging with the community is a priority. The media department actively responds to comments, questions, and messages from residents on social media. They facilitate discussions, provide clarifications, and address concerns promptly and professionally. This two-way communication helps build trust and a sense of community.
Event Promotion
Social media is used to promote city events, meetings, workshops, and activities. The media department creates event pages, shares event details, and encourages residents to participate. Live streaming and posting event highlights are common practices to make events accessible to a broader audience.
Our YouTube series captures the essence and excitement of special events in San Juan, providing viewers with an immersive experience of the city’s vibrant celebrations, cultural festivals, and memorable moments that bring our community together.
In this captivating YouTube video, we delve into the enthralling tapestry of San Juan’s past and future, celebrating its rich history while offering an exciting glimpse into the city’s promising tomorrow.
Emergency Alerts
During emergencies or critical situations, social media is a crucial tool for disseminating information quickly. The media department uses social media to provide emergency alerts, safety instructions, and real-time updates to keep residents safe and informed.
Visual Content
Visual content, such as infographics, images, and videos, is often more engaging on social media. The media department creates visually appealing content to convey important information effectively and make it shareable.
Analytics & Feedback
The media department tracks the performance of social media posts through analytics tools. They assess which content resonates most with residents and use this data to refine their content strategy. Resident feedback is also valuable for continuous improvement.
Community Partnerships
The media department may collaborate with local organizations, influencers, or community groups to expand their reach and engage with a broader audience. These partnerships can help promote city initiatives and events effectively.
Compliance and Guidelines
Overall, the media department’s management of social media for the city of San Juan aims to foster a strong sense of community, keep residents informed, and facilitate open and transparent communication between the city government and its residents. Social media serves as a powerful tool for civic engagement and public outreach in the digital age.
Pat Karr
Chief Technology Officer
As a cohesive team in the Technology Department, we act as the city’s digital backbone. Our role involves maintaining cutting-edge computer systems and mobile phones to enhance efficiency. We also manage websites and social media channels, crafting online experiences that promote effortless interaction. Furthermore, we stand ready to provide dedicated tech support, orchestrating hardware and software excellence to empower every employee to thrive.
Mayra Garcia
Media Specialist
My role encompasses creating engaging content, managing digital platforms, and facilitating communication strategies to connect our community with valuable information and city initiatives.
Richard Rodriguez
Media Specialist
I collaborate with the team to craft compelling content, oversee social media engagement, and work on multimedia projects that actively engage our community, keeping them informed.
Juan Tijerina
Webmaster
As the city’s webmaster, my responsibilities revolve around managing and optimizing our digital presence, ensuring our websites are user-friendly, up-to-date, and provide valuable information and resources to our residents and visitors.
Gregorio Treviño
Public Information Officer
I act as a vital link between the government and the community, overseeing the dissemination of accurate and timely information, managing media relations, and ensuring transparent communication to keep residents informed and engaged in city matters.
Mayra Garcia
Media Specialist
Richard Rodriguez
Media Specialist
Juan Tijerina
Webmaster
Gregorio Treviño
Public Information Officer
Daira Natividad
Technology Solutions Specialist
Roy Vega
Technology Solutions Specialist
My role spans across various sectors, where I leverage technology to enhance operational efficiency, implement digital solutions, and ensure seamless communication, enabling each department to fulfill their unique missions effectively.
Heidi Magallanes
Administrative Assistant III
As an administrative assistant in the I.T. department, I streamline operations, manage schedules, and provide essential support, ensuring seamless communication and organization to keep our tech team running smoothly.
Daira Natividad
Technology Solutions Specialist
Roy Vega
Technology Solutions Specialist
Heidi Magallanes
Administrative Assistant III
